Workforce Optimizer (WFO) helps National University Hospital in Singapore to predict future workload/labor demand, optimize the routes for patient visits, optimize the deployment of their workforce, dynamically redeploys the workforce based on unplanned events and provides greater visibility into workforce analytics.
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71%+
Less time spent on workforce scheduling
5-15%+
Labor cost savings per unit of service
8,000+
Healthcare professionals’ rosters managed by WFO
80%
Assignments to staffs’ “Most Preferred” shifts
CHALLENGES
Workforce Optimizer implemented a hospital-wide deployment of the WFO solution to schedule, track, and manage nurses and doctors for the National University Hospital (NUH).
NUH is a 1250-bed with 8,000 staff strength, acute-care and tertiary hospital. With 41 outpatient clinics, 3 dental departments, 6 paramedical departments, 43 inpatient wards, and 32 operating theatres, NUH provides a comprehensive range of services to meet the growing needs of patients.
SOLUTION
NUH has started enjoying the benefits of the system as soon as it was implemented through a significant reduction in planning time by 71% (savings of 2,760 manager days per year), improved quality of service, increased employee satisfaction, and better visibility of the workforce across the hospital.
NUH won the Most Outstanding Award under the Internal Service Category at the AHMA for implementing the WFO solution.
Client’s Profile
National University Hospital
Industry
Healthcare
Location
Singapore
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Central features of Workforce Optimizer that benefited MoH:
Business Rules
Large workforces are subject to complex rules that govern workforce schedules and the calculation of pay and benefits. Automation and configurability of these rules are beyond the technical capabilities of many workforce management solutions. WFO uses high-level abstraction to scale to effectively manage the complexity of employee scheduling.
Labor Demand Forecasting
This module leverages machine learning to determine the size and the composition of the staff required to meet the quality of service targets based on predicted staffing demand coupled with enterprise goals.
Policy and Compliance Tracking
The tracking module allows staff, managers, and management to track workforce-related information effectively such as absenteeism, leaves, schedules, claims, work hours, credentials, and statutory holidays.
Workforce Analytics
Align every labour decision with strategic goals. This module delivers timely, actionable information to managers and executives so they can make better workforce decisions to improve labour productivity and efficiency throughout the organization.
Shift and Task Optimization
Allow managers to automatically generate a shift roster and task deployment using breakthrough AI and mathematical optimization engine. The module provides consistency checks in real-time to any changes made to the schedule, pinpointing the effects of such changes, the resulting deficiencies, and facilitating what-if-analysis.
Employee Self-Service
WFO Self-service and Mobile App enable staff to track availability, requests, leaves, roster, claims, work hours and empowers staff to participate in the scheduling process through a unique bidding system. It also allows enterprises to adapt swiftly to unplanned demands on its workforce and changing employee schedules.
Attendance and Claims
Automate and streamline the management of employee hours. This saves payroll staff considerable time and significantly reduces the risk of costly payroll errors.
Integration Adaptors
Integrate quickly with enterprise systems using pre-built interfaces based on RESTful (JSON/SOAP) web services standards. Seamless integration with other IT systems such as HR, Payroll, etc ensures that you can maximize value out of your existing enterprise infrastructure
Team Messaging
Connect securely and share your documents and files to anyone across any shift, duty, or department within your organization.
Our Customers’ Success Stories: Hospitals in Singapore
Find out how WFO can help you implement these strategies during the COVID-19 crisis while adjusting to the complex requirements of your organization.
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