Leading AI-Enabled Workforce Management Solution

Workforce Optimizer (WFO) helps Singapore General Hospital in Singapore to predict future workload/labor demand, optimize the deployment of their workforce, dynamically redeploys the workforce based on unplanned events and provides greater visibility into workforce analytics.

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70%+

Less time spent on workforce scheduling

9,888+

Healthcare professionals’ rosters managed by WFO

5-15%

Labor cost savings per unit of service

80%+

Assignments to staffs’ “Most Preferred” shifts

CHALLENGES

Singapore General Hospital (SGH) is the first and largest hospital in Singapore. It provides affordable specialist care for patients, training for doctors and other healthcare professionals, and conducts research to bring better care to its patients. SGH is the first Hospital in Asia to achieve Magnet Recognition in 2010 for nursing excellence awarded by the American Nurses Credentialing. SGH is a JCI Certified 1,785-bed tertiary hospital with 100+ departments. Every year, the SGH Campus caters to over 1 million patients. With a 9,888-strong workforce, SGH accounts for about a quarter of the total acute hospital beds in the public sector and about one-fifth of acute beds nationwide.

Due to a large number of departments, managers are faced with various work policies and practices when planning time and attendance and staff rosters. Further, complex scheduling rules like skill sets, thousands of different shifts with different start/end time, and duration add to the scheduling complexity. Finally, having to deal with countless last-minute shift change requests on a daily basis made the manual roster planning very time-consuming.

SOLUTION

Enterprise-wide deployment of WFO helped SGH to track the time and attendance in real-time, automate the deployment and dynamic redeployment of their nurses, doctors, pharmacists, and other staff.

Implementing WFO improved manager’s productivity by considerably cutting down time spent in scheduling, tracking time and attendance, and computing allowances, enabling managers to focus on their primary clinical duties. By being able to grant staff their most preferred shift in more than 80% of the cases resulted in improved fairness in shift assignments and increased staff satisfaction.

Client’s Profile

Singapore General Hospital

Industry

Healthcare

The Features Used:

Workforce optimizer (WFO):
  • Labor Demand Forecasting
  • Shift and Task Optimization
  • Policy and Compliance Tracking
  • Attendance and Claims
  • Integration Adaptors
  • Employee Self-Service
  • Workforce Analytics
  • Team Messaging

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Central features of Workforce Optimizer that benefited MoH:

Business Rules

Large workforces are subject to complex rules that govern workforce schedules and the calculation of pay and benefits. Automation and configurability of these rules are beyond the technical capabilities of many workforce management solutions. WFO uses high-level abstraction to scale to effectively manage the complexity of employee scheduling.

Labor Demand Forecasting

This module leverages machine learning to determine the size and the composition of the staff required to meet the quality of service targets based on predicted staffing demand coupled with enterprise goals.

Policy and Compliance Tracking

The tracking module allows staff, managers, and management to track workforce-related information effectively such as absenteeism, leaves, schedules, claims, work hours, credentials, and statutory holidays.

Workforce Analytics

Align every labour decision with strategic goals. This module delivers timely, actionable information to managers and executives so they can make better workforce decisions to improve labour productivity and efficiency throughout the organization.

Time and Attendance

Shift and Task Optimization

Allow managers to automatically generate a shift roster and task deployment using breakthrough AI and mathematical optimization engine. The module provides consistency checks in real-time to any changes made to the schedule, pinpointing the effects of such changes, the resulting deficiencies, and facilitating what-if-analysis.

Employee Self-Service

WFO Self-service and Mobile App enable staff to track availability, requests, leaves, roster, claims, work hours and empowers staff to participate in the scheduling process through a unique bidding system. It also allows enterprises to adapt swiftly to unplanned demands on its workforce and changing employee schedules.

Time and Attendance Solution

Attendance and Claims

Automate and streamline the management of employee hours. This saves payroll staff considerable time and significantly reduces the risk of costly payroll errors.

Integration Adaptors

Integrate quickly with enterprise systems using pre-built interfaces based on RESTful (JSON/SOAP) web services standards. Seamless integration with other IT systems such as HR, Payroll, etc ensures that you can maximize value out of your existing enterprise infrastructure

Team Messaging

Connect securely and share your documents and files to anyone across any shift, duty, or department within your organization.

Our Customers’ Success Stories: Hospitals in Singapore

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Find out how WFO can help you implement these strategies during the COVID-19 crisis while adjusting to the complex requirements of your organization.

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