Retailers face uncertain customer footfall and demand, often facing short-staffing or overstaffing situations.

Workforce Optimizer empowers retailers to better meet these staffing challenges by integration with their Point-Of-Sale systems. The POS systems send their sales data to WorkforceOptimizer, which compares the actual sales to the deployed workforce in their stores, and triggers mobile alerts to managers when more customers’ transactions are recorded than expected for this staff allocation.

Workforce Optimizer also lets retailers forecast the size and composition of the staff needed to meet their Quality of Service targets, based on the historical sales data.

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