Workforce Optimizer (WFO) helps Home Nursing Foundation in Singapore to predict future workload/labor demand, optimize the routes for patient visits, optimize the deployment of their workforce, dynamically redeploys the workforce based on unplanned events and provides greater visibility into workforce analytics.
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82%+
Less time spent on workforce scheduling
30%+
Increased number of patient visits per staff
37,500+
Home visits annually
5,000+
Patients managed at their homes by 100+ nurses, doctors & therapists
CHALLENGES
Founded in 1976, HNF (Home Nursing Foundation) is the most established and largest home healthcare service provider in Singapore, delivering comprehensive care programs dedicated to patients from all income levels. From nursing to medical care, to looking after patients’ social well-being and other practical daily needs, HNF brings care and support into the homes of those in need.
More than 100 nurses, doctors, and therapists provide care and support to 5,000 patients, making almost 38,000 home visits annually.
In the home care sector, a variety of different factors need to be considered in order to provide the highest levels of patient care: The skill sets of medical professionals, joint visits, service levels, patient preferences, and travel time between different appointments at different geographical locations. Schedules are often very dynamic and change in real-time when patients report sick or cancel an appointment.
SOLUTION
Client’s Profile
Home Nursing Foundation
Industry
Home Care
Location
Singapore
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Central features of Workforce Optimizer that benefited MoH:
Business Rules
Large workforces are subject to complex rules that govern workforce schedules and the calculation of pay and benefits. Automation and configurability of these rules are beyond the technical capabilities of many workforce management solutions. WFO uses high-level abstraction to scale to effectively manage the complexity of employee scheduling.
Labor Demand Forecasting
This module leverages machine learning to determine the size and the composition of the staff required to meet the quality of service targets based on predicted staffing demand coupled with enterprise goals.
Policy and Compliance Tracking
The tracking module allows staff, managers, and management to track workforce-related information effectively such as absenteeism, leaves, schedules, claims, work hours, credentials, and statutory holidays.
Workforce Analytics
Align every labour decision with strategic goals. This module delivers timely, actionable information to managers and executives so they can make better workforce decisions to improve labour productivity and efficiency throughout the organization.
Shift and Task Optimization
Allow managers to automatically generate a shift roster and task deployment using breakthrough AI and mathematical optimization engine. The module provides consistency checks in real-time to any changes made to the schedule, pinpointing the effects of such changes, the resulting deficiencies, and facilitating what-if-analysis.
Employee Self-Service
WFO Self-service and Mobile App enable staff to track availability, requests, leaves, roster, claims, work hours and empowers staff to participate in the scheduling process through a unique bidding system. It also allows enterprises to adapt swiftly to unplanned demands on its workforce and changing employee schedules.
Attendance and Claims
Automate and streamline the management of employee hours. This saves payroll staff considerable time and significantly reduces the risk of costly payroll errors.
Integration Adaptors
Integrate quickly with enterprise systems using pre-built interfaces based on RESTful (JSON/SOAP) web services standards. Seamless integration with other IT systems such as HR, Payroll, etc ensures that you can maximize value out of your existing enterprise infrastructure
Team Messaging
Connect securely and share your documents and files to anyone across any shift, duty, or department within your organization.
Our Customers’ Success Stories: Hospitals in Singapore
Find out how WFO can help you implement these strategies during the COVID-19 crisis while adjusting to the complex requirements of your organization.
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