Workforce Optimizer (WFO) helps NASA to optimize the schedules for their entire scientist and engineering teams for Mars Rover Mission, managing the rosters of more than 600 people, and at the same time, minimizing their fatigue and staff satisfaction level while maintaining a good level of productivity.
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CHALLENGES
Workforce Optimizer provided a workforce scheduling system to schedule scientists and engineers for the Mars Exploration Rover mission.
There were about 600 scientists and engineers working on the Mars Exploration Rovers mission, filling 38 different operational roles. Any one scientist or engineer is qualified to fill one to five different roles based on their expertise and experience. Rest time and work patterns need to be taken into account to minimize personnel fatigue.
On top of this, the whole mission is run on Mars time. Since a Mars day is about 40 minutes longer than an Earth day, this means that staff shows up for their shifts 40 minutes later each day. Furthermore, the scientists were working from different parts of the world, like the West/East Coast of the US, Europe, and Japan.
It was an extremely challenging problem to find an optimal schedule that works within all these constraints. The problem size was more than 3 million binary decision variables.
SOLUTION
Workforce Optimizer (WFO) helps NASA to optimize the schedules for their entire scientist and engineering teams for Mars Rover Mission, managing the rosters of more than 600 people, and at the same time, minimizing their fatigue and staff satisfaction level while maintaining a good level of productivity.
Client’s Profile
NASA
Industry
Government, Law-Enforcement
The Features Used:
Workforce optimizer (WFO):
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Labor Demand Forecasting
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Shift and Task Optimization
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Policy and Compliance Tracking
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Attendance and Claims
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Integration Adaptors
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Employee Self-Service
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Workforce Analytics
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Team Messaging
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Central features of Workforce Optimizer that benefited MoH:
Business Rules
Large workforces are subject to complex rules that govern workforce schedules and the calculation of pay and benefits. Automation and configurability of these rules are beyond the technical capabilities of many workforce management solutions. WFO uses high-level abstraction to scale to effectively manage the complexity of employee scheduling.
Labor Demand Forecasting
This module leverages machine learning to determine the size and the composition of the staff required to meet the quality of service targets based on predicted staffing demand coupled with enterprise goals.
Policy and Compliance Tracking
The tracking module allows staff, managers, and management to track workforce-related information effectively such as absenteeism, leaves, schedules, claims, work hours, credentials, and statutory holidays.
Workforce Analytics
Align every labour decision with strategic goals. This module delivers timely, actionable information to managers and executives so they can make better workforce decisions to improve labour productivity and efficiency throughout the organization.
Shift and Task Optimization
Allow managers to automatically generate a shift roster and task deployment using breakthrough AI and mathematical optimization engine. The module provides consistency checks in real-time to any changes made to the schedule, pinpointing the effects of such changes, the resulting deficiencies, and facilitating what-if-analysis.
Employee Self-Service
WFO Self-service and Mobile App enable staff to track availability, requests, leaves, roster, claims, work hours and empowers staff to participate in the scheduling process through a unique bidding system. It also allows enterprises to adapt swiftly to unplanned demands on its workforce and changing employee schedules.
Attendance and Claims
Automate and streamline the management of employee hours. This saves payroll staff considerable time and significantly reduces the risk of costly payroll errors.
Integration Adaptors
Integrate quickly with enterprise systems using pre-built interfaces based on RESTful (JSON/SOAP) web services standards. Seamless integration with other IT systems such as HR, Payroll, etc ensures that you can maximize value out of your existing enterprise infrastructure
Team Messaging
Connect securely and share your documents and files to anyone across any shift, duty, or department within your organization.
Find out how WFO can help you implement these strategies during the COVID-19 crisis while adjusting to the complex requirements of your organization.
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