Customers

Hear our Customer Stories

There are thousands of people around the world that rely on WorkforceOptimizer everyday for scheduling and communication.

National University Hospital

National University Hospital

National University Hospital deployed WorkforceOptimizer to manage over 3,000 staff, addressing the challenges of numerous work policies and competing scheduling objectives. Our solution enabled them to reduce the time spent on generating schedules by 71%, improved their quality of service and ensured better visibility for managers, resulting in savings of 3,000 man days per year. This solution won an Asian Hospital Management Award.

Maritime Port Authority

Maritime Port of Authority (MPA) has a large and distributed workforce, needing a solution that standardizes workflows and enables flexible scheduling.

WorkforceOptimizer has significantly reduced the MPA’s schedule planning times. Our automated allowance & claims processing increased their managers’ efficiency and reduced payment delays. MPA managers are able to harness the benefits of an integrated scheduling workflow and have gained better visibility & control over staff deployments.

NASA: Mars Exploration Rover Mission

NASA’s Mars Exploration Rover mission needed a solution to optimally schedule their teams of scientists & engineers at their Ames Research Center. There were over 500 scientists and engineers working on the mission in their Science team alone, filling 38 different operational roles. Our solution enabled NASA duty planners to optimally staff teams, to fulfill all roles for both rovers while adhering to rules about rest time & work weeks to minimize personnel fatigue.

Singapore General Hospital

WorkforceOptimizer reduced the time spent by Singapore General Hospital’s doctors in preparing their department rosters, enabling them to focus on their primary clinical duties. Our solution is deployed in close to 20 clinical departments, with >500 doctors being rostered. It balances doctors’ work patterns & skill sets to formulate optimal rosters. WorkforceOptimizer also manages and tracks the attendance of the hospital’s 5000 inpatient and outpatient nurses in real time.

AETOS Security

Aetos Security manages 3000 staff deployed across hundreds of projects and locations. WorkforceOptimizer enabled them to optimally manage their recruitment & deployment needs, while managing absenteeism/replacements, maximizing planning efficiency & minimizing costs. Now, Aetos planners easily allocate resources with real-time tracking and monitoring of staff and controlled items, maximizing cost effectiveness through monitoring staff attendance and computing overtime claims.

Zingrill Holdings

Zingrill owns & manages various renowned restaurant brands. WorkforceOptimizer has been rolled out to its Seoul Garden, Seoul Garden Hot Pot and Breeks restaurants, increasing their efficiency & enabling them to better manage labour costs. Their employees can see the positive changes as well,  with our integration to biometric systems that identify them when they report for work – eliminating the need for manual clock in/out. Zingrill’s processes are simplified & errors minimised, as the calculation of employee working hours is now automated.

Khoo Teck Puat Hospital

Khoo Teck Puat Hospital (KTPH) is a 590-bed general and acute care hospital.

WorkforceOptimizer empowers KTPH’s emergency department and lab managers to automate and optimize their workforce scheduling, for over 400 staff. The managers generate their schedules and track the attendance of their staff by linking our solution with biometric devices –  eliminating the need for manual clock in/out and improving overall scheduling efficiency.

JP Pepperdine Group

JP Pepperdine Group owns 6 F&B brands: Seafood Harvest, Eatzi Gourmet, Brewbaker’s, Restaurant Hoshigaoka, Kkongdon Barbeque & Jack’s Place.

Managing over 500 full-time & part-time staff, they utilize WorkforceOptimizer to generate optimized schedules for their restaurants’ service & kitchen staff. Our solution reduces their manpower costs and payroll administration time by linking their payroll and biometric attendance systems to WorkforceOptimizer.

The Soup Spoon

The Soup Spoon (TSS) has 3 brands and over 20 outlets.

WorkforceOptimizer helps TSS deal with tight labor constraints, rising costs & scheduling complexity by: improving their manager productivity through faster scheduling, improving staff utilization, improving quality of service and ensuring regulatory compliance. This solution will help TSS save $100,000 to $150,000 a year in manpower costs.